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Store FAQ

  1. Can I track my order?

    That depends on what method of shipping you have selected. If you have this feature enabled you will find tracking information on your verification email.

  2. How long does shipping take?

    This depends on where you are, check the shipping for your country.

  3. How much is shipping?

    This depends on where you are, check the shipping for your country.

  4. Do you ship to my country?

    Probably, see if it is in the shipping list for more information.

  5. Has my order been despatched?

    Orders are usually despatched within 2 working days. if you have an account you can check if your order has been despatched.

  6. Can I return a product I did NOT buy from the Rubiks.com website?

    Please return it to the retailer who sold you the item or to one of our licensees. Select your country to find your closest licensee:

  7. My item arrived and it was faulty / damaged, what can I do?

    Return it. There is a 30 day return policy with purchases from the Rubiks.com store. Click here to return an item or here to learn more about our returns policy.

  8. What happens if a package is returned to the sender because it is undeliverable?

    Every once in a while a shipment is returned to us because it was undeliverable. When this occurs we will issue a full refund for the product total. *Shipping charges are non-refundable*. Please click to see our Buyer Terms for more information.

  9. Can I change / cancel my order?

    Yes. You have from when you place the order until 7 days after your order arrives to cancel an order. Click here to change / cancel an order or here to learn more about our returns policy.